Summary
This course provides learners with the knowledge and understanding needed to meet Energy Queensland’s NECF obligations and manage planned interruptions in accordance with their responsibilities.
This is a yearly training requirement for all switching applicants and/or anyone who is involved with organising customer outages.
Training refresher: Every 12 months.
Training Mode
Online
Duration
Self paced
COST (ex. GST)
$60 per person
Prerequisites
This course has no prerequisites.
Upcoming Course Sessions
Self paced
Online
COST (ex. GST)$60.00
| Date & Time | Locations | COST (ex. GST) | ||
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Self paced
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Online
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$60.00
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Skills Acquired
On successful completion of this module including all prerequisites and assessments you should have these skills:
- Explain the purpose and scope of the National Energy Customer Framework (NECF)
- Define what constitutes a “Planned Interruption”
- Describe the notification obligations for customers, including life support customers
- Recognise the different types of NECF breaches, reporting timelines and their consequences
- Identify common causes of NECF breaches and how to respond appropriately to potential or actual NECF breaches.