43010

NECF Customer Service Initial Training

Summary

This course provides customer service crews initial training in Energy Queensland’s National Energy Customer Framework (NECF) obligations and their responsibilities in relation to identifying, mitigating, and reporting potential breaches.

Please note: No booking changes can be made within 24 hours of the planned date/time of this course.

Training Mode Face to face
Duration 2 hours
COST (ex. GST) $60 per person

Do you have a query or want to discuss the availability of this course? Please submit a Training availability enquiry form.

Prerequisites

This course has no prerequisites.

1 Location

Oxley Oxley 19 Bannerman Street, Oxley QLD 4075

Upcoming Course Sessions

Tue 23rd Jul 2024 7:30am - 9:30am
WebEx Meeting
93 spots available
person
Cost (ex. GST) $60.00
Tue 27th Aug 2024 7:30am - 9:30am
WebEx Meeting
100 spots available
person
Cost (ex. GST) $60.00
Tue 24th Sep 2024 7:30am - 9:30am
WebEx Meeting
100 spots available
person
Cost (ex. GST) $60.00
Tue 22nd Oct 2024 7:30am - 9:30am
WebEx Meeting
100 spots available
person
Cost (ex. GST) $60.00
Tue 26th Nov 2024 7:30am - 9:30am
WebEx Meeting
100 spots available
person
Cost (ex. GST) $60.00
Date & Time Locations Availability No. of People COST (ex. GST)
Tue 23rd Jul 2024 7:30am - 9:30am
WebEx Meeting
93 spots
$60.00
Tue 27th Aug 2024 7:30am - 9:30am
WebEx Meeting
100 spots
$60.00
Tue 24th Sep 2024 7:30am - 9:30am
WebEx Meeting
100 spots
$60.00
Tue 22nd Oct 2024 7:30am - 9:30am
WebEx Meeting
100 spots
$60.00
Tue 26th Nov 2024 7:30am - 9:30am
WebEx Meeting
100 spots
$60.00

Skills Acquired

On successful completion of this module including all prerequisites and assessments you should have these skills:

  • Understand the importance of upholding NECF obligations
  • Understand the risks and repercussions of non-compliance
  • Categorise scenarios into NECF breach types
  • Gain awareness of the impact that non-compliance has on our customers
  • Be able to identify, report and mitigate breaches